Cookie Policy

1. Introduction

This Cookie Policy explains how Bright Glide Ltd ("we," "our," or "us") uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy.

This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and improve your browsing experience.

2.1 Types of Cookies

Cookies can be classified in several ways:

By Duration:

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Remain on your device for a specified period or until manually deleted

By Origin:

• First-party Cookies: Set by our website directly
• Third-party Cookies: Set by external services we use

3. How We Use Cookies

We use cookies for various purposes to enhance your experience and improve our services:

3.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

• Authentication and security cookies
• Session management cookies
• Load balancing cookies
• Cookie consent preferences

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics for website usage statistics
• Page performance monitoring
• Error tracking and debugging
• User journey analysis

3.3 Functional Cookies

These cookies remember your preferences and settings:

• Language and region preferences
• Display settings and customizations
• Form field auto-completion
• Remember your login status

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements:

• Targeted advertising based on interests
• Retargeting pixels for social media platforms
• Campaign effectiveness measurement
• Cross-platform advertising coordination

4. Specific Cookies We Use

4.1 Essential Cookies

4.2 Analytics Cookies

4.3 Marketing Cookies

5. Third-Party Cookies

We use services from trusted third-party providers that may set cookies on your device:

5.1 Google Services

• Google Analytics: Website analytics and performance monitoring
• Google Ads: Advertising and conversion tracking
• Google Fonts: Font delivery service

5.2 Social Media Platforms

• Facebook: Social media integration and advertising
• LinkedIn: Professional networking and B2B advertising
• Twitter: Social media sharing and engagement

5.3 Other Services

• Hotjar: User behaviour analytics and heatmaps
• Intercom: Customer support chat functionality
• Mailchimp: Email marketing and newsletter management

6. Managing Your Cookie Preferences

6.1 Cookie Consent Manager

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie preferences

You can change your preferences at any time by clicking the cookie settings link in our website footer.

6.2 Browser Settings

You can also manage cookies through your browser settings:

Google Chrome:

1. Click the three dots menu > Settings
2. Go to Privacy and security > Cookies and other site data
3. Choose your preferred cookie settings

Mozilla Firefox:

1. Click the menu button > Settings
2. Select Privacy & Security panel
3. In the Cookies and Site Data section, choose your settings

Safari:

1. Choose Safari > Preferences
2. Click Privacy
3. Select your cookie preferences

Microsoft Edge:

1. Click the three dots menu > Settings
2. Select Cookies and site permissions
3. Choose Cookies and site data

6.3 Opting Out of Analytics

You can opt out of Google Analytics tracking by:

• Installing the Google Analytics Opt-out Browser Add-on
• Using our cookie preference centre to disable analytics cookies
• Enabling "Do Not Track" in your browser settings

7. Impact of Disabling Cookies

If you choose to disable certain cookies, some features of our website may not function properly:

7.1 Essential Cookies

Disabling essential cookies will prevent:

• Account login and authentication
• Security features and fraud prevention
• Shopping cart and form submissions
• Website functionality and navigation

7.2 Analytics Cookies

Disabling analytics cookies will:

• Prevent us from understanding how you use our website
• Limit our ability to improve user experience
• Reduce the effectiveness of our content optimization

7.3 Marketing Cookies

Disabling marketing cookies will:

• Make advertisements less relevant to your interests
• Prevent personalized content recommendations
• Limit our ability to measure campaign effectiveness

8. Data Protection and Security

We implement appropriate security measures to protect cookie data:

• Encryption of sensitive cookie information
• Secure transmission protocols (HTTPS)
• Regular security audits and updates
• Limited access to cookie data
• Compliance with data protection regulations

9. International Transfers

Some of our third-party service providers may process cookie data outside the UK/EEA. We ensure appropriate safeguards are in place, including:

• Adequacy decisions from relevant authorities
• Standard contractual clauses
• Privacy Shield certification (where applicable)
• Other approved transfer mechanisms

10. Updates to This Policy

We may update this Cookie Policy periodically to reflect:

• Changes in cookie technology
• New third-party services
• Legal and regulatory requirements
• Improvements to our website

We will notify you of material changes by posting the updated policy on our website with a new "last updated" date.

11. Your Rights

Under data protection law, you have rights regarding your cookie data:

• Right to information about cookie usage
• Right to consent or refuse non-essential cookies
• Right to withdraw consent at any time
• Right to request deletion of cookie data
• Right to complain to supervisory authorities

12. Contact Information

If you have questions about our use of cookies or this policy, please contact:

13. Useful Resources

For more information about cookies and privacy:

• ICO - Cookies Guidance
• All About Cookies
• About Cookies
• Your Online Choices